I can’t believe I paid for DEAD flowers! nI am beyond disappointed in 1-800-flowers.com. On Thursday, February 9, 2006, I ordered a 15 Stem Gerbera Daisy Bouquet (#1486) for my sister to be delivered to her at work. In all, I forked out $50.98-a tad much in my book for some daisies, but it was for my sister so I didn’t mind. The bouquet arrived-12 Gerbera Daisies. Upon opening the arrangment, one of the Gerbera Daisies bloom’s fell off. On top of that, not 24 hours later, all of the blooms are DYING! I did not pay $50.98 for 11 dying Gerbera Daisies. For $50.98 I expect ALL of the daisies to be ther and for the bouquet to last more than 24 hours. nUsually I am patient with a matter like this. I simply call customer service and find a way to fix the problem. On February 15, 2006 I called 1-800-FLOWERS (1-800-356-9377) three times. The automated system hangs up on me because all customer service reps are busy. I called 800-468-1141, their designated customer service line twice, same thing. I even attempted to call the corporate number 516-237-6000 and there is no answer! This is ridiculous! nToday, February 16, 2006, I have attempted to call those three customer service/corporate numbers again with the results. nI want $50.98 refunded to my credit card and a replacement bouquet of HEALTHY flowers sent to my sister. I paid for a 15 Stem Gerbera Daisy Bouquet, not an 11 stem DYING Gerbera Daisy Bouquet. Usually in this situation I would simply ask for a replacement bouquet to be sent out, but since getting through to your “customer service”” department for some customer service is impossible
I want both a refund and a replacement bouquet. I refuse to waste my time calling and calling and calling in attempt to resolve your disappointing product and disappointing service. nSuzannenOak Lawn
One Old Country Road Carle Place, New York U.S.A.