Big Apple Herpetological New York New York Review


I recently placed an order with Big Apple Herpetological, an online pet supply company specializing in reptile (herpetological) related items. nI ordered some lighting equipment for my snakes from their online catalog, but when I received these items, I discovered that they were misrepresented in the company’s online catalog, as they were of inferior quality. Since the lighting equipment was cheaply made, and not worth what I had paid for it, I decided to return it for a refund. nAs per the company’s return policy, I called up the company for a return authorization number, but I was given a hard time by the person who I spoke with. They tried to talk me into keeping the items, and when I told them no, I was told that I would have to pay for return shipping, and a 10% “restocking fee”” would be deducted from my order. I told them that I would accept their terms for the return of the item

and I sent the item back to them via UPS. nThe company received

and signed for my return 2 days later

but after two weeks had gone by and my credit card still had not been credited for the return

I once again called the company. At first

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