North Hollywood California Review


My first order with this company, and once I use the other voucher, my last! nI was brought to the site by a TIPPR coupon offer; the fine print said I could purchase two vouchers but nothing stated that I had to use the coupons on two separate orders. When I attempted to use the promotion the site offered no solutions, so I called the contact number listed only to be bounced around the automated system, then hung up on. Not a good start nWhen I called back I finally managed to get to a person who then transferred me to the Operations Manager. He was not only unhelpful, but argumentative and dismissive, telling me, I cant wave a magic wand and “We’ve done nothing wrong””. Rather than simply manually fixing the problem and earning a customer for life

you have insured that once these vouchers are used I will NEVER do business here again. nTo add insult to injury

the shipping charges are twice what they should be and when I offered a suggestion on this

he told me

“”We don’t do it that way…”” nCharging $11 to ship a box of cigars is ridiculous. USPS Priority costs $5 and delivers in 3 days; UPS charges twice that and delivers in 7-10 days. Offer the option to your customers! nI typically purchase $1200 or more in cigars annually

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