The customer service is awful! It took a very long time for my contact lenses too arrive. I went with this company because they promised fast shipping and I thought the price was reasonable. My dr changed my rx before they arrived and when I called them they said it was too late and that they finally just shipped them. They told me I could return them for the other rx but never bothered telling me that I needed a return number. When I called to check on the status they informed that I needed a return number and now my order was going to take at least an extra week to process. They said I also returned them to the wrong address causing more additional time to process the return. Well I checked the status of my package this morning and it has been sitting at the post office in Meredith NH since 11/13/09 and today is 11/20/09. Noone is bothering to even pick it up. Her I am still waiting weeks later to get the lenses. I don”t recommend this company to anyone due to all the miscommunication and poor custiomer service,
This review (ContactLens.com Review) was originally published at Skeptic Files.
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