Complaint: I called around for information on vehicle warranty renewals. Continental warranty had the best sounding package, lots of guarantees and the price was right. I wanted to talk it over with my husband before making a final decision. The telephone representative told me to that if I took the deal on the spot, I would get the warranty finance free and and only $99 a month instead of of $195 and I could pay it off in 12 months instead of 6 months. But i had to put $195 down that day, so I had it charged to my electronic account. She informed me if I went ahead to purchase the deal, I could cancel the whole thing on Monday and get my money back. The representative informed me that the money took 2 business days to transfer, that I could stop it right away from being withdrawn if my husband said it wasn’t a good idea. I called promptly on Monday to cancel and of course I could not reach Jennifer (the call-me-for-anything representative). I was connected to someone else that informed me it was too late to get my money back. I had to write a formal request and state why I wanted to cancel. So I did. I was then informed it could take 10-15 days. I called again, I was then informed it could take up to 30 days from the time the request was filed. The final draw was when I was told that my money was spread out among the 3 companies to cover all the services that each would have provided for me and they needed to recover the money from all of them. (What services were these?) So after attempting to send a few emails detailing how badly I needed my money back, and receiving no response, I made one final warning that they would be reported. And here’s my story. Renee Holloman, New MexicoU.S.A.
Tags: Auto Warranty
Address: 24955 Pacific Coast HWY Suite C303 Malibu, California U.S.A.