Dobbs Tire & Auto Center Brentwood Missouri

D

Complaint: $495 for work that did not need to be done. I brought my car into Dobbs for a Safety & Emissions test. Routine work. Was told that it failed. Reason stated by Dobbs: “Ball Joints – Free play in any direction in a nonload-carrying ball joint…left front lower ball joint has excessive play. Right front lower ball joint has excessive play.”” I was told they could fix it on Monday (took the car in on a Saturday) and it would be $495 and change. I took the car back to the dealership that I bought it from 3 weeks prior and had them inspect the ball joints. They gave me documentation stating that the ball joints are fine and also gave me the measurements. Dobbs did NOT do this… After returning the car to Dobbs and showing them my paperwork from the dealership

Tags: Auto Inspection

Address: they refused to take the documentation into consideration or reinspect the car unless I paid for the work that needed to be done. They also told me that if I wanted to have the report reversed

Website: something they are supposed to do. After talking with the manager on duty about this

Phone: I had to take it to State Highway. After taking the car to State

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