Complaint: I booked a two day stay at Double Tree WPB thru Priceline. Due to travel delays I could not arrive until the next day. I never asked for a refund for the first day, only wanted to check in for the second day I had prepaid for. 2 people Leslie, and Robert at the Double Tree location told me and Priceline. They had cancelled the reservation and I could not stay st the hotel unless I wanted to pay a second time. Meaning they were unjustly enriched and were demanding me to pay for 3 days of a 2 day stay. Priceline was very good about trying to resolve the issue after I pointed out the had not informed me of the local hotel penalty. Look, I never asked for anything free, all I wanted to do was stay at DoublTree for one of the 2 nights I made a prepaid reservation. So Buyer Beware, if your plane is delayed coming into P B I airport the local hotels are trying to rip you off by keeping you nonrefundable prepaid reservation and selling your room at a higher price, even if it is back to you. I am not done with this, I am going to file a complaint with the State Attorney and the BBB just to start. Please spread the word apparently hotel cancellation policies are now the wild wild west.
Tags: Ripoff- Internet, Suspected Fraud, Took the Money & Ran
Address: 1880 Australian Avenue West Palm Beach, Florida United States