Essential Hardware Wisconsin Review

E

Terrible and misleading customer service policy. I bought a Residential Irrigation pump from Essential Hardware. When the pump did not meet the performance and product performance spec’s that were publicized, I called for a Return Authorization. At the same time, I purchased ANOTHER, LARGER, MORE EXPENSIVE model. I was given an RMA # for the return, and advised that I would be responsible for the return freight, (understandable), and I would get a full refund once my return was received within the 30 day written policy. I just received notification that my return was received…..and……I was charged a 15% restocking fee! I bought a product based on it’s published specifications. The product didn’t perform to it’s specifications. I bought a larger, more expensive model, from Essential Hardware. I returned the underperforming model, within the stated 30 day policy, at my expense. I get charged a 15% restocking charge. Not the type of customer service that one should expect. Will not buy from Essential Hardware again. Suggest that others consider this before buying from them.

United States

888-839-8909

essentialhardware.com/

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