I filed a claim on May 27 and a service repairman came out on May 28. On June 2 I rechecked an email that my unit would be replaced. I have not received any further communication from the company since then despite my multiple phone calls to resolve my claim. I have been hung up on numerous times when asking to speak to a supervisor to clarify my concerns. At least 90% of my phone calls were not even noted in my profile that I had called in. They have no problem taking my payment every month for home insurance but when it comes time and you need something replaced there is no communication and you are offered the cheapest gum ball machine option possible.
This review (First American Home Warranty Review) was originally published at Skeptic Files.
To read the full review, go to –