Gagle’s Heating, Air Conditioning & Plumbing Aumsville Oregon Review


I responded to an ad in a local senior newspaper for the complete inspection and cleaning of my heat pump for $59. The ad said it was limited to the Salem/Keizer service area. nThe person scheduling the service said to show the ad to the service individual upon arrival which I did. He said to give it to him when he was through. When I gave him the ad again he said it did not apply because I was not in the Salem/Keizer service area and the charge is $115. Since I was in the Salem/Keizer service area when the company installed the heat pump in 2005, I should be in the Salem/Keizer service area for service on the unit. The distance from their office to the furthest part of Keizer is more than the distance one way from their office to my house. nIn the company’s reply to my complaint with the BBB, they stated With the $59 pricing of this promotion, Gagle’s would lose money on each service call, if we were to add an 18 mile round trip or further to the City of Aumsville and/or other outlying cities. The individual who answered the phone and scheduled the appointment for Mr. Nathan was our secretary who works at the front desk. Christine, our secretary, stated to Mr. Nathan that; “she did not know what restrictions were in print on the coupon he was referencing

so she could not tell if it will be honored for what he is asking to be performed.”” Christine asked Mr. Nathan if he would still like to schedule the service & he replied

yes. Mr. Nathan’s attempt to bolster his complaint by abusing the term “”senior citizen”” only limits his individual credibility.’ nThe secretary never said to me she was unfamiliar with the ad’s terms. If she would have said that

I would have asked to speak to someone who was familiar with the terms. She is an employee of the company & is scheduling appointments &should know the ad’s terms. Ads by other companies which limit service areas state Salem/Keizer residents or city limits. nI relied on her stating I should give the ad to the service & that the charge was the $59 stated in the ad. I am sure I am not the only person who answered to this ad. How many other seniors has this occurred to & just assumed they made a mistake & paid the company a higher amount? nNo one schedules service without getting an estimate of how much the service would cost. If I had known I was not eligible for the ad

I would have used a heating company in Aumsville who would have charged much less than the $115 I was eventually charged. nThe company employee who sent their reply to the BBB said on the phone he gets calls from areas much farther than the Aumsville & these individuals ask whether the ad applies to them. If they are confused about the ad & they are further than the 18 mile round trip he mentioned in his reply

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