I ordered a Penfield Kasson jacket from the following website: www.loudandcleardesign.com.au out of Australia. A package arrived from the above listed company with the wrong item and no packing slip. They sent a North Face jacket instead of a Penfield jacket. When I emailed them about the error and asked how to remedy this problem, they emailed me back that they were sorry for the mistake and offered me a 15% discount. I have since emailed them three times and included a picture of the wrong item sent, however, I have had no response back. I just want to send this jacket back and get my money back. The following is my correspondence with the company: Order Confirmation No: 94? Order Confirmation No: 94 Actions Mary John Attachment 11/02/15 Photos To: [protected]@gmail.com Outlook.com Active View 1 attachment (1456.7 KB) Click for Options Download as zipSave to OneDrive Dear Emily, Attached is a picture of the jacket that was sent to our home. We would like to return it to whatever shipping address you provide with a return authorization as this is not the Olive Penfield Kasson Mountain Parka advertised on your site, but a North Face jacket. We would like to rectify this situation as soon as possible so that we can order the correct jacket from the Penfield website before the stormy season. We would appreciate a prompt reply. I look forward to hearing from you soon. Mary John Actions Mary John 11/01/15 Keep this message at the top of your inbox To: [protected]@gmail.com Dear Emily, It”s been about 10 days since my last email to you and I haven”t heard back from you. Please let me know if this issue is getting any closer to being resolved, as my son is getting very anxious to receive the jacket. If there is a problem in getting the jacket I ordered, then please let me know how to return the jacket I have, for a full refund. My son won”t wear this jacket and I”d really like to return it to you. I look forward to hearing from you soon. Mary John Actions Mary John 10/22/15 Keep this message at the top of your inbox To: managersale Emily Dear Emily, Thank you for your response. I appreciate the offer of the 15% refund, however, more importantly, I would like to get the jacket. This was my son”s second choice in the Penfield jackets, since no one had his original choice in his size. So I was very excited to find this one on your website in his size. I still have the jacket and the packaging it came in, but there was no invoice enclosed. Just let me know how I can return this jacket and not pay the shipping costs, since this was not what I ordered. I look forward to hearing from you and hopefully, this situation can be resolved quickly. Thank you, Mary John Actions managersale Emily Add to contacts 10/20/15 Unflag this message To: [protected]@hotmail.com [protected]@gmail.com Hello, sorry for the problem, there may be some problems with the supplier, we will deal with it and contact the supplier to check it, sorry to bring you lost, we would like to provide you 15% refund as compensation, hope you can consider it. Emily Actions Mary John 10/18/15 To: www.loudandcleardesign.com.au Dear Emily, I received an email on October 10th that this item was being shipped out to me. I”ve just returned from being away and my son opened it up, since it”s his birthday present. The item sent was a North Face jacket and not the Penfield Kasson jacket that I ordered. Please advise how I can return this jacket and receive the correct one that I ordered. Cordially, Mary John Actions www.loudandcleardesign.com.au Add to contacts 10/04/15 Keep this message at the top of your inbox To: [protected]@hotmail.com [protected]@gmail.com Order Confirmation from www.loudandcleardesign.com.au Mary John Thanks for shopping with us today! The following are the details of your order. —————————————————— Order Number: 94 Date Ordered: Sunday 04 October, 2015 Detailed Invoice: www.loudandcleardesign.com.au/index.php?main_page=account_history_info&order_id=94 Products —————————————————— 1 x Penfield Kasson Mountain Parka Jacket (olive / purple) Mens M111032W14OLV (Jackets-4554) = $112.67 Size M —————————————————— Sub-Total: $112.67 Best Way (Shipping to US): $25.00 Total: $137.67 Delivery Address —————————————————— Mary John 1225 Alameda De Las Pulgas San Mateo, CA 94402 United States Billing Address —————————————————— Mary John 1225 Alameda De Las Pulgas San Mateo, CA 94402 United States Payment Method —————————————————— Credit Card —– This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to [protected]@gmail.com —– Copyright (c) 2015 www.loudandcleardesign.com.au. Powered by Zen Cart This email is sent in accordance with the US CAN-SPAM Law in effect 01/01/2004. Removal requests can be sent to this address and will be honored and respected.
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