I gave them 1 star, because there wasnt an option for 0. I purchased a couch on 11/17 09. Knowing that there was only a 1 year warranty, I purchased the 5 year extended warranty (and their sales person pushed it). On 9/14/11 the reclining handle broke. Called the warranty and they say its not covered. This company is not run by marlo, but they push it. I know parts fail; however its how the company fixes the situation that matters. When I called marlo they say its between you and the warranty company, so basically I paid $1767.68 for furniture that can not be used for the manufactures intended purpose. When you pay good money for something, it fails in less than 2 years and they dont want to stand behind it that tells me they dont want my business again. BUYER BEWARE, DO NOT PURCHASE THE WARRANTY. ITS NOT HONNERED.
3300 Marlo Lane Forestville, Maryland United States of America
Furniture & Furnishings