Pretends to be from AbbVie


Not Hiring Sr. Customer Service Manager


My Complaint: This is the email that I responded to and then they asked me to add Yahoo IM to chat with the boss Tim Richmond about the position. He told me he would send me a check to purchase the equipment I need to work from home and I was to buy it from one specific company. After checking out the phone number he had given on Google I found it was a scam. The number pulled up on for the same exact scenario.

AbbVie Inc

Jul 17 (5 days ago)

to bcc: me

Come be part of an award-winning company! if you’re looking for a rewarding career opportunity, We’d like to hear from you! We are looking for the right candidate to join our Team as a Sr. Customer Service Manager.

The successful candidate will ensure that our Customer Care Department provides ?world class? service to customers and employees while monitoring and addressing escalated issues and making suggestions for improvements. Creativity and passion for great customer service are key to success. Communication with customers via email and on the phone, and coordination with other departments as needed. Outlines and documents procedures, trains staff and monitors their performance, and identifies efficiencies in operational processes.

Position Requirements:
Essential Duties and Responsibilities include but are not limited to the following:

Manage internal/external customer satisfaction

Drive and develop continuous service improvements based on metrics and feedback

Coordinate and streamline communications throughout the company to ensure Customer satisfaction

Work directly with senior management & executive management to continuously hone world class customer service

Manage, develop, and coach Customer service team

Pay and Shift:

Pay is $26 an hour…paid bi- weekly. The shift is Monday – Thursday, 9:30 AM to 4:00 PM and 11:30 AM – 7:00 PM on Friday and you may be needed to work on Saturday’s, if this happens you will be paid $30 an hour for the number of hours you will be required to work. You are eligible for benefits after 3 months.


Competitive salary + bonuses
Advancement and Career Opportunities
Medical and Dental Insurance Programs
Tuition Reimbursement & 401K
Paid Vacation Time

Application Instructions:
If you are interested in this position send me a copy of your recent resume.

Best regards,

Whitney Nilson

Assistant HR Manager


My Demand: N/A

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