Sleepy’s the Mattress professionals in Massachusetts Review


We are in the market for 2 additional mattresses in our home, as are 4 other families related to us. We are not satisfied enough to recommend Sleepys. They do not honor their delivery policy, their salesman/woman are nice as pie to buy but change their tune when problems arise to, ‘don’t tell us, call the customer service number – we don’t deal with that’. Full story is below but the policy you sign in the excitement of the moment anticipating a good nights sleep due to the mattress you purchased is below so no one else falls into the trap! nTheir policy states: “The merchandise you have ordered is promised for delivery to you on or before the date on the front of this invoice

if the merchandise ordered by you is not delivered to you by the promised delivery date

Sleepy’s will offer you the choice of (1) cancel your order with a prompt full refund of any payment you have made or (2) accepting delivery at a specific later date.n2. You must inspect your merchandise upon delivery. You may refuse delivery if your delivery is damaged.n3. Delivery time frames are an approximate and are subject to change due to weather and traffic conditions.””nOn 2/9/12 we purchased the Simmons Beautyrest Avondale plush mattress for my disabled daughter who suffers from RSD/CRPS

Ehlers-Danlos and Fibromyalgia. We were told and PROMISED delivery as stated in their paperwork on Friday. Although the salesman ‘accidentally’ entered Saturday

he assured us it would be ready for pick-up at the store for delivery on Friday. I was told as long as I used a mattress protector the ‘sleep comfort guarantee’ would apply. Having been to their other owned store (Mattress Giant) i was not told I would have to ‘buy one’ from them there and then

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