I tried to return a Stauer Diamondaura Rock of Love Pendant # 27097 for mfg defect. Stauer put me on the phone forever, and left me on hold for a very long time. Then they refused to allow me to swap out a # 27097 for an exact same item # due to the fact that I was not pleased with the quality of the Stauer Rock of Love Diamondaura pendant. I just wanted to swap it out for another one with the same item number. I was treated like a second class citizen, and I buy a lot of things from Stauer. Stauer Jewelry and Waqtches has some nice cheap costume jewelry, but you are not going to be taken care of properly by Stauer if you have a return, even if you speak to a supervisor.