The Twisted Chef Review

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Their facebook page is littered with messages from people like myself that have ordered products MONTHS ago. The company says that "99% of products ship in 3-5 days of ordering". I have not received notification of shipment. They provide only an email to contact them, no phone or address. I reached out via email a month after purchase to inquire on my order. Below is the copy/paste of that email chain. Ongoing for over a month now. I cannot get my product or my money back.Order confirmation for order #20472MAY 27**** *****Hi there!I ordered these items nearly a month ago and have not received the items or even a shipping notification.Please let me know what is going on?**** ***** · 11:51 pm · ******@gmail.comMAY 30Support TeamDear ****,Please let us apologize for the delay.Your order is preparing for shipment, andshould be on it’s way soon. Some items takelonger depending on where they are beingmanufactured but we’ll ship them as soon aspossible. You will have the shipping confirmationand the tracking number separately.If you can, please, wait for it a bit more.Thanks,*****,Twisted Chef SupportSupport Team · 6:18 am**** *****Hi *****While I DO understand that things can take awhile, your original email saysthat NINETY-NINE PERCENT of your orders ship in 3-5 days. I realize that Imay fall a bit outside of that, but a MONTH is extreme. Especially withZERO communication on your end. I’m highly disappointed that I had to reachout to YOUR company to find out what’s going on instead of someone being ontop of things to let me know there is a delay. Also, since I orderedseveral items, are they ALL delayed? How likely is that vs you guys justmessing something up? (try seeing this from my side, or if you’ve ever beenin a similar situation). Asking me for more patience is a littleunderwhelming. I would LOVE to know what the hold up is on EVER SINGLE ITEMI ordered… particularly as you state, directly, in my confirmation email,that they do not come from the same supplier and may/should arrive atdifferent times…Sorry for the distress, but I dislike this whole situation. I spent adecent amount of money at your store and I would love to know what theholdup is.**** ***** · 7:02 am · ******@gmail.comSupport TeamDear ****,Please let us apologize for the delay.Your order might come a bit later than usual (usually it takes up to 4 weeks).These items are being delivered from a foreign location, for more details, please, see our shippig terms via the link:www.twistedchef.net/pages/faqs.Could you please wait a bit more, I’ve informed everyone who is able to help resolving the issue.We will provide the tracking number within several days when it gets processed and registered by the postal companies.We are very sorry for this, but please don’t worry, the order is on the way and will soon be with you.Our apologies once again.Thanks,*****,Twisted Chef SupportSupport Team · 8:30 amJUN 11**** *****ALoha!Once again, I was told to be patient. But it has been an ADDITIONAL twoweeks, and I have yet to receive any additional information about my order.At this point, I am actually moving in less than three weeks. Given yourtrack record, there is NO WAY you will have this order to me in time. I amHIGHLY disappointed that an order I placed nearly a month and a half ago(plenty of time to get to me) is 1) not here 2) not even shipped and 3)that there has been no actual accountability taken on your end. Your lastemail said I would have a tracking number "within several days". FOURTEENdays is beyond that. I have run out of patience. Send my order now, orcancel it.**** ***** · 2:18 am · ******@gmail.comJUN 13Support TeamDear ****,Sorry for inconveniences.Unfortunately the order has been under processing by the supplier so the refund did not go through. Will you wait a bit, please, the order is on the way to you, once we are able to provide the tracking information for your order, we will send it to you ASAP. You should receive it shortly, and if you decide that you still don’t want the items – you’ll be able to send it back to us for a full refund.Sorry for the inconvenience once again.Thanks,*****,Twisted Chef SupportSupport Team · 6:41 am**** *****No. I cannot wait.As I stated, I am MOVING. I will no longer live in this house.Refund my money.**** ***** · 5:52 pm · ******@gmail.comJUN 14Support TeamDear ****,We apologize for all the inconvenience caused.Your request had been already passed to the store management, they will sort it out and we will contact you shortly.We are always happy to help!Thanks,*****,Twisted Chef SupportSupport Team · 10:32 amJUN 21**** *****Hey, fun fact….I still don’t have a refund or my shipping. I leave the house in 9 days. IWILL be contacting the BBB and posting reviews of this experience.**** ***** · 10:35 pm · ******@gmail.comJUN 22Support TeamDear ****,Thanks for writing in.We are sorry for the inconvenience.I contacted our warehouse staff for new info, they said the order should be shipped as soonas possible. Could you also provide the new shipping address, please, if you wish we could send the item there.Will you wait a bit, please.If you have any further questions or need any kind of assistance – please feel free to respond to this ticket.We are always happy to help!Thanks,*****,Twisted Chef SupportSupport Team · 8:52 am**** *****I. Don’t. Want. To. Wait. Any. Longer.It has been nearly two months.Cancel the order. Refund the money. I Am taking this to the BBB**** ***** · 5:52 pm · ******@gmail.comJUN 23Support TeamDear ****,We apologize for all the inconvenience caused.Your request had been already passed to the store management, they will sort it out and we will contact you shortly.We are always happy to help!Thanks,*****,Twisted Chef SupportSupport Team · 6:47 amTODAY**** *****I"m not sure how to get this across to you. I WANT MY MONEY BACK.No one has contacted me from "management". This is a scam.

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