Toshiba La Verne California


Complaint: I recently purchased my first laptop, a Toshiba Satellite L55W-C5320. Nice computer but screen went blank during initial set-up. Returned it for another one, exact same model, and the screen went blank at the exact same place during set-up. I called the “Plus Care Support”” number which I found on an enclosed card with the computer for direction. She guided me through some steps and eventually told me that it was not a hardware issue

Tags: Computer Service & Repair

Address: it was “”a problem with your Microsoft account””. She proceeded to tell me that I could continue to use my computer but without being able to use my Microsoft account to purchase or install any apps. She also said that my computer would be “”less secure”” without the Microsoft account. She also made it clear to me that if I purchased any other brand of computer

Website: it’s a software issue having to do with your email address and Microsoft account””. She told me I could purchase the “”extra warranty support”” for $200.00 for one year coverage in order to have it looked into remotely by a technician. After many questions

Phone: I would continue to have the same problem: inability to use my Microsoft account. Then she tells me quite firmly

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