All companies have negative complaints and Vector is no exception. They have been blasted for fraudulent sales tactics, poor customer service, negligent monitoring services, and shady contract renewals. Having been a customer for a year now, I can honestly say that what you may have read about Vector in all the above categories is 100% accurate. They use low IQ door to door sales men who are trained to ask you to “place a sign at your house” which is perhaps the stupidest and most bewildering sales tactic I have ever heard of. Naturally they want you to sign a contract, not just place a sign. They entice you with “free equipment” worth “$1700” but a simple search on Ebay for the same model # and brand name of the equipment they want you to believe is worth nearly $2000 is actually worth less than $500. When the equipment they installed was malfunctioning and triggering alarms at all hours the idiot salesman did all he could to get me off the phone until I was practically screaming at him to fix the problem, which eventually was fixed. Customer service is slow, borderline rude, think DMV level care and concern. The real kicker is I just found out that what I thought was a 3 year contract is actually a 5 year contract. That was news to me. They confirmed they do auto renew contracts without even a courtesy reminder. Stay away from these ###s. If some knuckledragger in a Vector Security shirt knocks on your door with a sign politely slam it in his stupid looking face. Bad company. Look elsewhere.
This review (Vector Security Complaint) was originally published at Skeptic Files.
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